Refund Policy
Last updated: August 25, 2026
7-day, no-questions-asked refunds
If ReelEstate isn't a fit, email us within 7 days of your first subscription charge and we'll refund it in full. No forms, no survey, no follow-up. Credit top-ups aren't included in this window — see Credit top-ups below.
How to request a refund
Email contact@reel-estate.app from the address on your account. Include your invoice ID if you have it handy. We'll process the refund within two business days; the credit shows up on your card 5–10 days later depending on your bank.
Subscriptions
You can cancel any subscription at any time from Billing → Payment Methods → Open Billing Portal. Cancellation takes effect at the end of the current billing period; you keep access until then. After 7 days, subscription charges aren't refunded — we just stop billing on the next cycle.
Credit top-ups
One-time credit top-up purchases are not eligible for a refund, whether or not the credits have been used.
Disputes and chargebacks
Please email us first — we resolve almost everything that way and it's faster than a chargeback. If a chargeback is filed before we've had a chance to make it right, we may pause the account until the dispute closes.